Refund policy

Every METROPOLIS 22 piece is made to order just for you. Because each item is printed or embroidered after you place your order, we do not accept returns or exchanges for change of mind or incorrect size. Please check the size chart on each product page before ordering.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective, or is not the item you ordered, we will send a free replacement or give you a full refund.

To request this, email us at metropolis22store@gmail.com within 30 days of delivery with:

• Your order number
• A clear photo of the problem (and of the label, if it is the wrong item)

You do not need to send the item back unless we ask you to.

Lost packages

If tracking shows your order as delivered but you did not receive it, contact us within 30 days and we will work with the carrier to resolve it. Orders returned to us because of an incorrect address can be reshipped at the customer's cost.

Cancellations

Orders can be cancelled within 12 hours of purchase, before production starts. After that, the order cannot be cancelled.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.